Shipping policy

1. Order Processing Time
All orders are processed and shipped from our U.S.-based warehouse within 1–2 business days after payment confirmation. Processing excludes weekends and U.S. federal holidays. You will receive a shipping confirmation email with a tracking link once your order is dispatched.

2. Delivery Timeline
We deliver exclusively within the United States using a network of trusted logistics partners.
Your order is expected to arrive within 3–5 business days after shipment, regardless of destination state:

Region    Estimated Delivery Time (Business Days)
West Coast (CA, WA, OR)    3–5
Southwest (AZ, NV, TX)    3–5
Midwest (IL, OH, MI)    3–5
Southeast (FL, GA, NC)    3–5
Northeast (NY, PA, MA)    3–5
Alaska & Hawaii    5–7
Note: Delivery times are estimates. Delays may occur due to extreme weather, holidays, or high-volume periods (e.g., Black Friday, Cyber Monday).

3. Delivery Fee
Free Shipping

4. Special Considerations
P.O. Boxes: Some carriers cannot deliver to P.O. Boxes. Use a physical street address for guaranteed delivery.
Holidays: Delivery may be delayed during major U.S. holidays (e.g., Thanksgiving, Christmas, Independence Day).

Tracking Issues: If your tracking status hasn’t updated within 48 hours of shipment, contact us at support@owalaustk.com with your order number.